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Eclipse Rover,LLC Polices

  • Warranty and Return Policy +

    Returns of UnUsed Merchandise: We will accept returns for a refund of your purchase price, less shipping and delivery charges, if your return is postmarked within 10 days from the date you received the merchandise. The merchandise must be unused, in its original package, and in resalable condition. Your return should be shipped by UPS or FEDX insured for your protection. All returns must include a copy of the original receipt that came with your shipment. You must include a detailed explanation on the Eclipse Rover, L.L.C. RMA FORM with your exchange/return or we will not process your return. Battery packs that have been altered in any way are not covered under this policy. In any event, any return not postmarked within 10 days from the date you received the merchandise will be assessed a 20% restocking fee. Please, allow 7 to 10 business days for your refund request to be processed.Defective Merchandise: Some merchandise is covered by a separate manufactures warrantee. You will find the necessary warrantee information included with the manufactures manual and/or packaging. Please check this before contacting Eclipse Rover, L.L.C. If you can not identify the warrantee information you can request a Eclipse Rover, L.L.C. RMA FORM. Include video and on the form write a brief note describing the defect. Do not write on the merchandise packaging. Installing a servo constitutes used merchandise and cannot be returned. Defective unused merchandise that does not have a separate manufacture warrantee will be replaced or refunded at the discretion of Eclipse Rover, LLC within 30 days of purchase. All returns must include a copy of the original packing list that came with your shipment. Battery packs and components that have been altered in any way are not covered under this policyEclipse Rover, L.L.C. shall not in any way or manner be liable to the buyer under this clause unless the following conditions for the installation, use and/or operation of the Eclipse Rover, L.L.C. product in question are strictly complied with: The Eclipse Rover, L.L.C. product is installed and operated in accordance with Eclipse Rover, L.L.C.'s instructions and any manual issued by Eclipse Rover, L.L.C. either directly or indirectly, in conjunction with the installation and operation of the Eclipse Rover, L.L.C. product or merchandise and in accordance with generally accepted industrial practices; and the Eclipse Rover, L.L.C. product is used under normal conditions for which it is designed; and the Eclipse Rover, L.L.C. product receives due and proper care and maintenance; and the Eclipse Rover, L.L.C. product is used with an electrical protection system and a charger approved by Eclipse Rover, L.L.C.; and the Eclipse Rover, L.L.C. product is not subjected to any modification or adaptation which is not authorized by Eclipse Rover, L.L.C. in writing; and No device, instrument, equipment (either separately or in combination) is installed for use in connection with or as part of the Eclipse Rover, L.L.C. product, the use or combination of which has not been approved or recommended by Eclipse Rover, L.L.C. in writing; and the Eclipse Rover, L.L.C. product is not allowed to completely self-discharge or be left connected to a load beyond full dischargeLimits Of Responsibility: Eclipse Rover, L.L.C accepts NO responsibility for crash damage. It is impossible to determine for certain whether crash damage was the result of a radio system failure or operator error. We accept no responsibility for crash damage occurring during the use of a radio controlled vehicle or drone. We accept no responsibility for improper installation of our products. Electrical polarity MUST be properly observed in hooking up electrical components. Fuses must be used with all electrical components where indicated (example: speed controllers). Disclaimer and Limitation of Liability as to Products Sold:All Eclipse Rover, L.L.C. products are guaranteed against defects for the period of 30 days. EXCEPT AS EXPRESSLY STATED HEREIN, Eclipse Rover, L.L.C. makes no representations or warranties, either express or implied, of any kind with respect to products sold on EclipseRover.com. EXCEPT AS EXPRESSLY STATED HEREIN, Eclipse Rover, L.L.C. expressly disclaims all warranties, express or implied, of any kind with respect to products sold on this site, including but not limited to. By placing an order, you agree that the sole and exclusive maximum liability to Eclipse Rover,L.L.C. arising from any product sold on EclipseRover.com shall be the price of the product ordered. In no event shall Eclipse Rover,L.L.C its directors, officers, employees and representatives be liable for special, indirect, consequential, or punitive damages related to any product sold.Under no circumstances whatsoever shall Eclipse Rover, L.L.C. be liable to the buyer for any loss or damage whatsoever (including but not limited to loss of profit or the loss of any other form of financial or non-financial benefit; loss of use of or damage to any property; work stoppage; any special, indirect, incidental or consequential loss or damage; costs; expenses; and other claims for compensation), arising out of or in connection with the sale of any Eclipse Rover, L.L.C. product or merchandise sold by Eclipse Rover, L.L.C. (including any misrepresentation, unless fraudulent); any breach of an implied or express warranty, condition or other term; or any breach of a common law duty), in an amount exceeding the price of the Eclipse Rover, L.L.C. product giving rise to the claim, except as expressly agreed in writing by Eclipse Rover, L.L.C..

  • Payment Methods Accepted! +

    Payments accepted via Paypal, credit and debit cards. Visa, MasterCard, Discover and American Express are accepted thru Paypal payment processing. Paypal account is not required for using credit card payment.

    For verification purposes, please be sure to supply the correct billing information. This information must match with what the issuing company or bank has on file for you. We only ship to billing addresses that matches the credit card information and to Paypal verified shipping addresses.

  • Shipping Policy and Order Tracking +

    The shipping cost for items is based on the item's size, weight, shipping method and delivery address. Ground shipping packages are shipped thru FedEx or UPS with order tracking. You will be able to select your preferred shipping method and view shipping charges before order is placed. At this time, we ship to anywhere in the United States. Orders are shipped with insurance.

    Orders are normally processed within 2 weeks of receiving the order. The shipping time will depend on the shipping method you have selected. You will be able to track your order thru our website.

  • Back Order Policy +

    Eclipse Rover will only track our dealer's back-orders when you select "Track My Back-orders" during the checkout process. When the back-ordered item is available, we will contact you via email or phone to verify that your item is still needed and see if there is anything else you need added to that order.

  • Sales Tax +

    Items shipped from Montana are not subject to State taxes.

  • Privacy Notice! Eclipse Rover Privacy & Security +

    The relationship we have built with our customers is very important to us. Eclipse Rover is committed to providing our customers with a secure website to shop and will only collect the personal information that is necessary to process your order or provide you with other services as described below.

    Rest assured, access will be limited to the appropriate employees and will never be sold to another company. Please read the following information to learn more about how and why we collect information and how the information is safeguarded against misuse.

    What information do we need when you place an order?

    We will ask you to provide:

    •         Name
    •         Bill to address (as it appears on your credit card statement)
    •         Ship to address (if different from billing address)
    •         Daytime phone number!e-mail address
  • Saving Information +

    As our customer, we confidently assure that your personal information is transmitted over secure servers. We only ask for the information necessary to process your order.

    You will have the option of saving this information in our secure system for future purchases.The information is stored in the form of a "cookie" in your computer. Even though you need cookies to be enabled to make an online purchase, it is not necessary to save information via cookie if you choose not to.

    Eclipse Rover collaborates with government agencies and security organizations to prevent fraud and fraudulent use of your personal information. During fraud prevention investigations,we may share information with the agencies that assist us, as permitted and required by US law.Usage is strictly assigned to assist and prevent fraud investigations.

  • Cookies +

    “Cookie” is the term we use for a text file that is stored on the database of your computer. Nearly all modern websites use cookies to enhance your browsing experience and provide more streamlined interactivity. Cookies are used to send information to your Internet browser from a web server. These little bits of information are stored on your computer's hard drive. We use the information collected by cookies to determine which parts of our website are visited most often. They are also used to figure out where on our site you may be experiencing technical difficulties.

    Our goal is to improve the quality of our website, tailor our products and services to suit your personal interests, track and/or analyze visiting patterns and resolve difficulties you may encounter while on our site.

  • Eclipse Rover Online Newsletter / VIP Club +

    We like to keep you informed about our latest merchandise, special offers, news, promotions & upcoming events through our online newsletter. In order to sign up, we request your name, zip code, date of birth and e-mail address. Rest assured, we will never share our subscriber list or any of our subscriber's personal information with outside parties.

  • Use of IP Addresses +

    An IP address is a computer identification number that is used any time your computer is connected to the Internet. Web serves, the computers that “serve up” web pages, identify your computer by its IP address. Eclipse Rover collects IP addresses for the purposes of system administration and to audit the use of our website. When visitors request pages from our website, our servers log the visitors’ IP addresses. We do not link IP addresses to anything personally identifiable, which means that a visitor’s session on our website will be logged, but the user remains anonymous to us. We can and will use IP addresses to identify a user when we feel it is necessary to protect our services, site, customers or others.

  • Security +

    Eclipse Rover takes every precaution to protect our users’ information. When users submit sensitive information via empirerc.com, their information is protected both online and off-line.

    Your personal information is contained behind secured networks and is only accessible by a limited number of employees who have special access rights to such systems. Please be aware, however, that no data transmission over the Internet can be guaranteed to be 100%secure. As a result, while we strive to protect your personal information, Eclipse Rover cannot insure or warrant the security of any information you transmit to us or from our online products or services. Once we receive your transmission, we make our best effort to ensure its security on our systems.

  • In Summary +

    Eclipse Rover is committed to protecting your privacy. We use the information we collect on the site to service you and to enhance your overall browsing experience. We do not sell, trade, or rent your personal information to others.

  • Your Consent +

    By using the products and services available on eclipserover.com, you consent to the collection and use of this information by Eclipse Rover. If we decide to change our Privacy Policy, we will post those changes on this page so that you are always aware of what information we collect,how we use it, and under what circumstances we disclose it. Your continued use of our website following the posting of changes to these terms will mean you accept those changes.

    Sincerely,

    Joe Clark

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  • Battery Charging Recommendations +

    Charging is dangerous! Please observe the below guidelines in ALL cases.

    • L -LOCATE: Is this location appropriate if there were a fire
    • I -INSPECT: Are my battery, charger, connection and leads in good working order?
    • P -PREVENT: Do I have preventative measures in place (lipo sack, fire box/pot, extinguisher on hand)?
    • O -OBSERVE: I am really monitoring the charging process?
      • It is your responsibility to read the information in the users manual included with your vehicle. We recommend that you purchase and use a charging bag (available on eclipserover.com) or some form of metal containment.

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Eclipse Rover
P.O. Box 418
Somers, MT 59911
(406)885-4746
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